Home Affordable Modification Program
Privacy Policy

HMPadmin.com Privacy Policy

This Privacy Statement applies to personal information provided through www.HMPadmin.com. The Statement describes the types of information submitted through the website, how that information may be used and with whom it may be shared. This Privacy Statement also describes the measures taken to protect the security of the information.

Information Collected and How It Is Used

Personal Information You Provide

Through this website, mortgage servicers can participate in the U.S. Treasury Department's Home Affordable Modification Program. For servicers that are new to this website, we may ask for information such as the contact person's first and last name, company name and address, telephone number and email address. We use this information to send documents needed to complete the application process to become a participating servicer. We also use the information to process servicers' applications and establish their accounts.

If you are a participating servicer, after you log in, you can access various tools and information available on the website. Participating servicers may choose to upload information about their borrowers (such as borrowers' names, addresses, Social Security numbers, loan numbers, loan balances and other financial information). We use the borrower information to enable participating servicers to participate in the Home Affordable Modification Program.

If you choose to communicate with us through the "Contact Us" link on the website, we may ask you for information such as your name, email address and telephone number so we can respond to your questions or comments.

This website offers various features, which we may change from time to time. We may ask for certain personal information so we can provide these features.

In addition to the uses described above, we may use the personal information you provide on this website, as well as information we collect by automated means (see below), for internal purposes, including administration of the website and compliance with legal obligations, policies and procedures.

Information We Collect by Automated Means

We collect certain information by automated means when you visit this website, such as how many users visited the website and the pages accessed. By collecting this information, we learn how to best tailor the website to visitors. We collect this information through various means such as "cookies," "web beacons" and IP addresses, as explained below.


Like many organizations, we use "cookies" on this website. Cookies are bits of text that are placed temporarily on your browser or your computer's hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. We use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify site features in which you may have the greatest interest, provide better service and a more effective site, facilitate interaction with visitors' browsers, collect non-personally identifiable information, recognize visitors when they return to this website and enable visitors to save data to view later.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all website features.

Web Beacons

Certain pages on this website contain "web beacons" (also know as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

IP Addresses

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit this website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our website.

Information We Share

We do not sell or otherwise disclose personal information obtained through this website, except as described in this Privacy Statement. We may share the information provided through this website with service providers and program partners (such as Freddie Mac and investors) who perform services in connection with the Home Affordable Modification Program.

We also may disclose information collected through this website as permitted or required by law or legal process, including (i) to regulatory authorities (such as the U.S. Treasury Department and Federal Housing Finance Agency), (ii) to law enforcement authorities, (iii) to prevent physical harm or financial loss, and (iv) in connection with an investigation of suspected or actual illegal activity.

Links to Other Sites

This website may provide links to other websites for your convenience and information. Those websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked sites. We are not responsible for the linked sites' content, any use of the sites, or the privacy practices associated with the sites.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access to or disclosure, alteration or destruction of the information collected through this website.

When participating servicers submit certain personal information through this website, we protect the transmission of that information using Secure Socket Layer (SSL) technology. The URL in your browser will change to "HTTPS" instead of "HTTP" when this security feature is on. Your browser may also display a lock symbol on its bottom task bar line to indicate that this secure transmission is in place. We also use other security features to safeguard information submitted through this website.

Access and Correction

Individuals may ask to access, review and amend personal information about them that is maintained in a system of records. To do so, individuals may contact us as specified in the "How to Contact Us" section below. Individuals are provided access to their information upon request. With respect to a request to amend personal information maintained in a system of records, the requested correction either will be made or there will be a notification to the relevant individual of the refusal to do so, the reason for the refusal and the procedures established for individuals to request a review of the refusal.

Updates to This Privacy Statement

This Privacy Statement may be updated periodically and without prior notice to reflect changes in the personal information practices associated with this website. We will post a prominent notice on this website to indicate any significant changes to this Privacy Statement and indicate at the top of the Statement when it was most recently updated.

How to Contact Us

If you have any questions or comments about this Privacy Statement, email us at support@hmpadmin.com.