Home Affordable Modification Program
Trusted Advisor Training On Demand

Trusted Advisor Training On Demand

Training On Demand brings you top quality training that fits your schedule. Access the e-Learning Courses tab for interactive courses that can be completed on your computer, tablet, or mobile device for learning on the go. You can now keep track of the e-Learning courses you have completed via your own personalized portal. Miss a live webinar? Access the Recorded Webinars tab to view special session webinars as multimedia recreations, including streaming audio synched to PowerPoint slides. Contact the MHA Training Team with any questions.

Case Escalations for Trusted Advisors

This training is designed for trusted advisors to discuss details of the Case Escalations Process. Learn what you, the homeowner trusted advisor, need to know to assist clients with the process required for handling homeowner inquiries and disputes related to the MHA Program, and how to work with servicers and the MHA Support Centers to resolve an Escalated Case.
Length: 45 minutes
Launch Course via Computer (Flash Required) | Launch Course via Mobile Device

CheckMyNPV.com Overview for Trusted Advisors

CheckMyNPV.com is a free online tool that helps homeowners understand the net present value (NPV) evaluation process under HAMP by conducting an NPV evaluation of their mortgage. Learn how to navigate through the calculator’s easy step-by-step process that allows homeowners to conduct their own NPV evaluation.
Length: 1 hour
Launch Course via Computer (Flash Required) | Launch Course via Mobile Device

MHA Tools and Resources for Trusted Advisors

In this information packed course, you will learn how to navigate through HMPadmin.com and MakingHomeAffordable.gov. This course will explore all of the resources that are available to you, the homeowner trusted advisor, to assist homeowners who may qualify for assistance under the Making Home Affordable Program.
Length: 30 minutes
Launch Course via Computer (Flash Required) | Launch Course via Mobile Device

Unemployment Program for Trusted Advisors

This training provides an overview of the Home Affordable Unemployment Program or (UP). Learn what you, as the homeowner trusted advisor, need to know to assist clients with a hardship related to unemployment. This session will cover an UP overview, the UP process including the evaluation phase, the forbearance period and the transition phase.
Length: 45 minutes
Launch Course via Computer (Flash Required) | Launch Course via Mobile Device

Homeowners with Unmodified Second Liens: An Overview of Available Solutions

Do you currently have clients with unmodified HELOC loans? Do those same homeowners have permanently modified first liens? If so, did you know that the Second Lien Modification Program (2MP) can help? The U.S. Department of the Treasury Homeownership Preservation Office invites you to join us for an information-packed session to learn how 2MP can provide solutions to borrowers with second liens. During this session, you will listen to compelling data regarding upcoming HELOC resets and their impacts on homeowners presented by our special guest speaker from Black Knight Financial Services. Join us to learn why taking action is so important.
Length: 46m | Playback/Download